We work with our team to try to give you the best customer service you can get. We all know that teams achieve more than individuals, At Exacta Garment, our team gives their best to help us succeed in keeping you happy. The nirvana of the perfect team is always being strived for. These tips get us just that little bit closer to service you, our customer | client. We would like you to get to know how our team works.
Clear Goals and Objectives - No team succeeds without an objective, its the one consistent. Our team achieves success when each individual maximizes their own potential in achieving the same goal. Our team is the outcome of a collaboration of individuals performing towards a single aim. Individuals who respect each other. This is where the view that a high performing team of average people will always beat a low performing team of high performing individuals.
Attitude, Attitude, Attitude - it's the most important ingredient. Our team has no superstars with the wrong attitude. Teams are all about the collective effect. Some people who excel in some areas make poor team players. This is fine, they are moved to a team where they accomplish better.
We Create the Team Culture - all companies have mission statements, principles and codes of conducts. We like to create these in teams, it creates identity and can align with the corporate identity. At the beginning of big projects or deals, as a team set the rules, culture and principles we want to work together in. Aligning the expectations and mode of working makes a huge difference.
Win, Win and then Win again - seems obvious, but a wining teams tends to keep winning, avoid bundling everything into a single objective, set mini wins. We make a list of all the things we want to achieve to enable that big objective and have a bit of a celebration when we tick off each milestone on the journey to the main end goal.
Complementary skills - Lots of tools out there from the change Index, We are continuously assessing the mix of our team. We don't want a team full of high change index as all they will do is constantly move goals and reassess objectives - nothing will get done - having a balance enables us to get the best out of our changers and challengers but with the stable influence of consistent performers.
Fun - Over stressed and oppressed teams don't achieve much, keeping the fun element is always a good idea, we love role play as a way of solving some team challenges. Productive with a few laughs. As an idea we get some hats made up with all the job titles of our customer | client if we are working on a big project, then we get half the team to pitch. Putting ourselves in our customer | client shoes is always a good idea and this method is far more useful than just dry running a presentation or pitch to see how well our team knows our customers.